At 11576, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino members, how we use and store it, and the choices you have over your own data. By using our platform, you agree to the practices described here.
When you register an account on 11576, we collect the personal details you submit during sign-up, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect payment-related details such as your GCash number, Maya account, or bank account information when you make a deposit or request a withdrawal, so that transactions can be processed securely and traced back to the correct account holder. If you contact our support team by email, we retain the content of those messages and your contact details so we can respond to and track your enquiry effectively. You are responsible for ensuring that all information you provide to us is accurate and up to date, and you should notify us promptly if any of your registered details change. Providing false or incomplete information is a breach of our Terms and Conditions and may result in account restrictions.
When you access and use the 11576 platform, our systems automatically record certain technical information about your session, including your IP address, device type, browser version, operating system, and the pages or game sections you visit within the platform. This data helps us monitor platform performance, identify and fix technical issues, and ensure that the platform is functioning correctly across the range of mobile devices and browsers used by Filipino members. We also collect session data such as the duration of your visits, the betting markets or games you interact with, and the sequence of actions you take during a session, which allows us to understand how members use the platform and improve navigation and features over time. Cookies and similar technologies may be used to remember your session preferences and keep you logged in during a visit — these are functional cookies necessary for the platform to work properly, and they do not track your activity across other websites. We do not use third-party advertising trackers or sell your behavioural data to any external marketing platform. If you wish to manage cookie settings, you can do so through your mobile browser or device settings, though disabling certain cookies may affect some platform functionality.
The personal information we collect is used exclusively to operate and improve the 11576 platform and to deliver the services you have signed up for as a Filipino member. Specifically, we use your registration details to verify your identity and age, process your deposits and withdrawals, apply promotions to your account, and maintain an accurate record of your account activity in line with our regulatory obligations. Session and usage data is used internally to monitor platform stability, detect unusual activity that may indicate fraud or account compromise, and develop improvements to the mobile experience and betting features. We may use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, or updates to our terms or policies — these are service messages, not marketing, and cannot be opted out of while your account remains active. If you have opted in to promotional communications, we may also send you relevant offers and updates about new features; you can withdraw this consent at any time by contacting the support team. We do not use your personal data to make automated decisions that would have a legal or significant effect on you without a human review process in place.
A clear summary of who can access your data, how long we keep it, and what controls you have as a member.
11576 does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors who handle GCash, Maya, and bank transfer transactions — but these providers are contractually required to use your data only for the specific purpose of delivering their service to us and to protect it with appropriate security measures. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose account information, we will comply with that legal obligation and, where permitted, will notify you that such a disclosure has been made. We do not share your data with any third-party advertising networks, data brokers, or social media platforms. Internal access to member data within the 11576 team is restricted to personnel who need it to perform their job functions, such as customer support agents handling your enquiry or compliance staff conducting identity verification.
We retain your personal information for as long as your account remains active and for a period after closure as required by applicable Philippine regulations and our internal compliance obligations. Transaction records, identity verification documents, and account history are typically kept for a minimum of five years from the date your account is closed, in line with standard anti-money laundering and gaming regulatory requirements. After this retention period has elapsed, personal data that is no longer needed for legal or operational purposes is securely deleted or anonymised so that it can no longer be linked back to you. Usage and session data that does not identify you personally may be retained in aggregated form for longer periods to support ongoing platform analysis and improvement. If you would like to know the specific retention period that applies to a particular category of your data, you may contact us at [email protected] and we will provide a clear answer within a reasonable timeframe.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act 10173) with respect to the personal information we hold about you. These rights include the right to be informed about how your data is being used, the right to access a copy of the personal information we hold about you, the right to correct inaccurate or incomplete data, and the right to request the deletion of your personal information in circumstances where we no longer have a lawful basis to retain it. You also have the right to object to the processing of your personal data for specific purposes, and the right to data portability where technically feasible — meaning you may request that we provide your data in a structured, commonly used format. To exercise any of these rights, you may reach us by email at [email protected], and we will acknowledge your request promptly and respond within the timeframe prescribed under applicable law. If you believe that your privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We take all such requests and complaints seriously and are committed to resolving them in a fair and transparent manner. For general questions about your account or platform features, you can also visit our FAQ page for quick answers.
If you have any concerns about how 11576 handles your personal data, or if you would like to exercise your data subject rights, our support team is ready to help. You can also explore our FAQ for quick answers to the most common questions about accounts and data.